20 Years of Excellence

Empowering Leaders, Transforming Businesses

Founded on the principle that Customer Success should be a growth engine, not a back-office function. We help leaders free their time, focus on innovation, and build companies that outlast them.

Meet Keyonna Taylor

With 20 years of experience in Customer Success, Keyonna founded Key Focus Group to address a critical gap in the market: the need for world-class Customer Success strategy and execution without the burden of hiring overhead.

Having worked across industries and geographies—from North America to LATAM, EMEA, and APAC—Keyonna understands that successful customer relationships are built on transparency, innovation, and genuine customer-centricity.

Key Focus Group was born from the belief that every scaling organization deserves access to enterprise-grade Customer Success capabilities, regardless of their size or stage.

Connect with Keyonna

Global Expertise

20 Years Experience

Proven Results

Advisory Board

Our Advisory Board provides strategic insight and guidance, supporting our mission to empower leaders and transform businesses.

Keyonna Taylor

Leonard Ozoemena

Lewis Taylor

Andrea Webb

Our Core Principles

We position Customer Success not as a back-office function, but as your primary growth driver. Zero overhead, high return.

Transparency

Transparency is in our DNA. We support businesses with clear, open communication to empower informed decisions and drive success. Honesty in business practices builds trust and long-term loyalty.

Customer-Centricity

By offering personalized solutions, we make our clients feel valued and empowered. We stay responsive to feedback, continuously adapting and improving our approach to meet evolving needs.

Innovation

We're committed to thinking outside the box, always looking for new and creative ways to solve problems. By embracing emerging technologies and fresh ideas, we provide unique solutions.

Our Story

How we're redefining Customer Success for the modern enterprise.

Customer Success as a Growth Engine

At its core, Key Focus Group positions Customer Success not as a back-office function but as a growth engine. We believe that when done right, Customer Success becomes the primary driver of sustainable revenue growth.

Zero Overhead

High Return Investment

Strategy + Execution

Walking the Terrain Together

Beyond Consulting

We don't just design the map—we walk the terrain with you. Our approach combines strategic thinking with hands-on execution, ensuring that plans become reality and goals become achievements.

Global Reach, Local Touch

Our frameworks work across North America, Latin America, EMEA, and APAC, but we always tune them to your specific reality. Global consistency with local relevance.

4 Regions

Global Operations

Our Mission

To help leaders free their time, focus on innovation, and build companies that outlast them by delivering Results-as-a-Service through measurable outcomes in ARR growth, attrition reduction, and operational clarity.

Explore Our Solutions