Explore detailed case studies showcasing how we've helped organizations transform their Customer Success operations and achieve measurable growth across industries and geographies.
Featured Success Stories
Deep dives into transformational Customer Success implementations with detailed metrics and outcomes.
Technology Platform
Global SaaS
Scaling Post-Sale Growth for a Global CX Platform
KFG’s RaaS engagement unlocked expansion revenue and standardized customer success operations across regions.
+41%
Renewal Rate
The Situation
A global CX technology company at $2M ARR faced inconsistent customer success execution, limited expansion revenue, and underperforming regions as they prepared for Series A funding.
KFG Solution
Conducted full CS audit and deployed standardized playbooks
Activated expansion revenue engine
Executed operational turnaround of the EMEA region
Results & Impact
+34%
Expansion Revenue
63 CS NPS
Customer satisfaction
Engagement Type
Three-phase RaaS implementation
Regions Supported
North America
EMEA
APAC
Client Testimonial
"KFG helped us bridge the execution gap we didn’t even realize was costing us so much post-sale."
Enterprise SaaS
North America
Stabilizing Customer Execution at Compass Solutions
KFG embedded an Execution Acceleration Pod to rebuild Customer Success operations, standardize processes, and improve retention across key regions.
+31%
Renewal Recovery
The Challenge
Compass Solutions’ internal Customer Success team was struggling to manage both SMB and enterprise accounts effectively. Inconsistent attention to SMB customers resulted in declining product adoption and an increased risk of churn.
KFG Solution
Execution Acceleration Pod to triage accounts and establish a Customer Launch Framework
CS Playbook Rollout with standardized lifecycle KPIs for all post-sale teams
Regional Turnaround addressing underperformance in the Southwest region
NPS Recovery Program launching a Voice-of-Customer initiative and “Save Play Sprint”
Results & Impact
43%
Faster Onboarding
+27%
NPS Increase
Execution Acceleration Pod
A dedicated KFG team embedded within Compass Solutions’ operations to realign CS delivery and performance management.
Segments Managed
KFG supported both small-to-mid-market and enterprise-level clients under a unified CS process model.
Client Testimonial
"We needed speed, structure, and accountability KFG brought all three. They stabilized our customer experience and gave us the operational backbone we didn’t know we were missing."
Principal and Co-Founder, Compass Solutions
Professional Services
Customer Experience
Elevating Customer Experience for Vokal Solutions
KFG partnered with Vokal Solutions to enhance customer success alignment, strengthen client relationships, and empower leadership with actionable insights.
+35%
Health Score Improvement
The Partnership
Vokal Solutions sought to elevate their customer experience delivery and improve operational alignment between leadership and execution teams.
KFG provided tailored Customer Success strategies focused on transparency, innovation, and genuine partnership building a trusted relationship that continues to influence Vokal’s growth direction.
Highlights
Enhanced client engagement through intentional communication and relationship focus
Leadership alignment with actionable strategy and insight
Reinforced customer-centric values and execution excellence
Results Achieved
+35%
Health Scores
-45%
Time to Value
Client Testimonial
“From the moment I met Keyonna, her energy was unforgettable. She brings a presence that is not only confident and knowledgeable but also deeply intentional.”
“They give 1000 percent every time… The attention, the warmth, the focus—it feels like your business is their only priority.”
Jasmine White, Co-Founder & COO, Vokal Solutions
Thought Leadership & Resources
Insights, frameworks, and best practices from our Customer Success experts.
Articles & Whitepapers
In-depth analysis of Customer Success trends, frameworks, and implementation strategies.
"The vCCO Model: Enterprise CS Without Overhead"
"Global CS Operations: A Framework for Scale"
"Predictive Health Scoring in Practice"
Podcasts & Interviews
Conversations with industry leaders about the future of Customer Success.
"CS as a Growth Engine" - SaaS Podcast
"Global CS Strategies" - CX Leaders
"The Future of CSaaS" - Tech Talks
Webinars & Workshops
Interactive sessions covering practical CS implementation and optimization.
"Building Your CS Foundation" Workshop
"Health Scoring Masterclass" Webinar
"Global CS Operations" Deep Dive
Aggregate Results Across All Partners
Combined impact across our global partner network demonstrates consistent, measurable outcomes.
+34%
Expansion Revenue
+41%
Renewal Rate
43%
Faster Onboarding
+27
NPS Increase
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