It's not just designing the map, it's walking the terrain with you every step of the way.

Consistent frameworks that work in NA, LATAM, EMEA, APAC, but always tuned to your reality.

Discovery Sprint

Embed a vCCO and CSaaS model so you can scale without the drag of extra headcount.

Build-Out

3-6 months. A working CS engine—implemented, enabled, documented.

Segment CS Pod

Ongoing. Full lifecycle ownership for a defined segment—zero overhead.

Managed CS

Ongoing. Enterprise-grade CS run end-to-end by embedded vCCO.

"Keyonna has a vast experience covering some clinical, technology to streamline those processes, and selling insurance so her focus on utilizing those skills to help businesses improve customer experience and success would be greatly beneficial to any business. Business owners don't always understand why customers leave. A manager at a store turned his back and walked off on the associate while she was asking him a question to help me this past week....this is the customer experience Keyonna tries to prevent or correct."

- Angela Miller