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Tailored For You

Focused Solutions for Every Need

Solutions

Carefully crafted to align with your unique needs, desires, and goals—because your success starts with a personalized approach

Key Start

Kickstart Customer Success with Strategic Clarity in Just One Week

Key Start is a focused, one-week consultation designed to lay the groundwork for long-term Customer Success.

Perfect for companies in early stages of building or refining their CS function, this engagement delivers clarity, alignment, and actionable insights—fast.

Over the course of a week, we work closely with your leadership team to uncover the three foundational pillars of your CS strategy:

By the end of Key Start, you’ll walk away with a clear understanding of how Customer Success should function within your business, what outcomes to target, and how to measure progress.

Whether you continue with Key Foundations to implement and operationalize the strategy, or go further with Focus Infinity to scale results, Key Start ensures you begin with focus and intention.

Ready to get started? Let’s carve out the week that could redefine your success.

 

  • Strategic Alignment - We assess your current Customer Success vision, technology stack, and key business initiatives. From this, we articulate how CS can become a strategic lever in your organization—and initiate the development of a scalable Customer Success knowledge base.

     

  • Portfolio & Revenue Mapping - We analyze your customer portfolio and recurring revenue streams to determine client tiering, buyer intent, and growth opportunities. We also identify where consultative selling and cross-sell opportunities could further drive revenue and deepen account value.

     

  • Success Metrics Blueprint - We deliver a custom outline of key success metrics, performance indicators, and qualitative benchmarks aligned with your business goals. This living framework gives your team a clear path to execution and measurement—without guesswork.

     

Ready to Start

Focus Infinity

An End-to-End Customer Success Engine—Built to Grow With You

Focus Infinity is Key Focus Group’s full-scale Customer Success solution—designed to support your clients across their entire journey, from onboarding to renewal. It’s more than just support—it’s your competitive advantage.

Whether you’re scaling a lean CS team or ready to transform how you deliver customer value, Focus Infinity ensures every client touchpoint is purposeful, proactive, and performance-driven.

This engagement is ideal for organizations ready to scale their Customer Success operations with consistency, intelligence, and impact.

To ensure deeper relevance and results, Focus Infinity offers tailored tracks for your specific industry:

Focus Infinity.IQ – For tech companies looking to scale intelligently and build value into every user journey.


Focus Infinity.RX – For healthcare organizations needing high-touch engagement, trust-building, and regulatory-conscious support.


Focus Infinity.FX – For franchise systems that need consistent, scalable client success across multiple units and locations.


Each track leverages industry-specific insights, compliance considerations, and performance models to ensure maximum impact.

Whether you're looking to scale a lean CS team, improve retention, or enhance the customer experience across the board, Focus Infinity ensures your clients are guided, supported, and delighted—infinitely.

Let’s grow together. The future of your customer success starts here.

 

  • Complete Lifecycle Coverage - From the moment a customer signs on, we drive activation, engagement, strategic growth, and renewal. Each stage is executed with care, consistency, and a focus on long-term value.

  • Built-In Growth Strategy - Focus Infinity turns Customer Success into a revenue engine. Through consultative selling, Voice of the Customer leadership, and data-backed insights, we identify expansion opportunities while increasing retention.

     

     

  • Seamless Partnership - We operate as an extension of your business—bringing clarity, structure, and scalability to your CS operations. Our team becomes your team, fully integrated and relentlessly focused on delivering client outcomes.

  • Your Strategic Growth Partner - More than a service provider, we become a trusted extension of your business. With Focus Infinity, you gain a partner committed to driving client satisfaction, revenue growth, and internal alignment.


Ready to Start

Key Foundations

Build and Scale Your Captive Customer Success Team with Confidence

Key Foundations is a consultative engagement designed to help businesses build and scale their internal Customer Success (CS) teams—what we call captive teams—with the right strategy, structure, and support to succeed.

Ideal for organizations looking to establish or mature their in-house CS capabilities, this solution delivers tailored training, tools, and frameworks that create long-term stability and performance.

Whether you're launching a new CS function or strengthening your internal capabilities, Key Foundations gives you the roadmap, resources, and real-world guidance to succeed from the inside out.

Lay the groundwork for a thriving Customer Success team—start with Key Foundations.

 

  • Structure for Success - We guide you through designing the right team model, ensuring your CS function is built with intention, alignment, and scalability in mind. From role definitions to process design, every element is built to support business objectives.

  • Support: Provides expertise, training, and support to equip teams for success.

  • Tailored Onboarding & Enablement

    Our approach includes personalized onboarding for your team, strategic training aligned to your organization’s goals, and ongoing advisory support to accelerate readiness and performance.

  • Expert-Led Training & Resources

    We provide your team with targeted training and resource documentation that becomes a living, breathing blueprint—helping track progress, ensure alignment, and empower your team with actionable strategies.

  • Sustainable Team Empowerment

    Key Foundations equips your captive team with the tools and confidence to deliver meaningful customer outcomes, drive retention, and contribute directly to company growth.

Ready to Start

You have the power to shape your success, but it starts with you making a change

Success doesn’t happen by chance—it happens by choice. Take the first step today and discover how small changes can lead to big results. Are you ready to make it happen?