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Meet the Team Behind Key Focus Group

Heart-led Experts. Strategic Builders. Trusted Advisors.

Our team is a powerful blend of seasoned executives and business development leaders with decades of C-suite experience and Fortune 100 partnerships. But what truly sets them apart is their heart — a passion for quality, integrity, and customer-first thinking.

They’re not just leaders; they’re mentors, trusted advisors, and strategic problem-solvers who live our values daily. With quality as their north star, they help clients uncover the best solutions — always with a focus on impact and long-term success.

At Key Focus Group, our people are our gold. And with them at the helm, we’re building something extraordinary.

At Key Focus Group, I lead with a results-first mindset, driving strategic growth through authentic partnerships.
With over 10 years of experience in business development, I help organizations unlock ROI through tailored solutions and trust-based collaboration. I’m passionate about creating value beyond the sale—delivering RaaS (Results as a Service) with zero overhead and maximum impact. - Annette Newman, Business Development Consultant
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The Key Focus Group Advisory Board unites experts in customer experience, customer success, insurance, healthcare, and enterprise tech. With deep expertise in strategy, operations, and innovation, they guide our mission to deliver Results as a Service (RaaS) with zero overhead, ensuring scalable growth, data-driven solutions, and exceptional client outcomes.
As the Founder and vCSO of Key Focus Group, I bring over two decades of hands-on experience in Customer Success, client experience, and journey management—but more importantly, I bring heart, vision, and a relentless commitment to helping businesses succeed through meaningful connection and intentional strategy.
What drives me isn’t just operational excellence—it’s people. I’ve spent my career building high-performing teams, architecting scalable service models, and leading customer-centric transformations across global organizations. Whether it’s optimizing processes or mentoring future leaders, my goal has always been the same: create real, measurable value while nurturing the human side of business. - Keyonna L. Taylor , CEO | vCSO
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“True leadership isn't about the spotlight — it's about clearing the path, nurturing growth, and celebrating results that elevate everyone. When we lead with purpose and lift others, success becomes a shared outcome, not a solo achievement.”